After the double 11 network shopping, the home category is still one of the big items. These days, netizens' loot may have been on the road to express delivery. However, after the home products are delivered, acceptance and installation are not trivial, especially furniture. During the acceptance, the bumps caused by the wrong version or the transportation process should be prevented, and the installation directly affects the after-sale quality. To do it yourself, you must first consider your own hands-on ability.
Check the quantity to see the appearance
When the furniture is delivered home, the first step you need to do is to check. According to industry insiders, the owner must first count the number of furniture; secondly, whether the model number of the product is used or not. More detailed, it can be based on the details of the online purchase such as the product name (if it is not the contractor agreed in the contract instead of the desk), trademark, model, specifications (size of furniture), color, direction (if any computer desk There are two sizes on the side, some on which side of the sofa armrest, etc., at the time of purchase, the consumer will choose the furniture in a certain direction, the direction can be checked at the time of acceptance), the quantity (whether it is consistent with the signing), etc. Acceptance.
Second, look at the details of the furniture. Look at whether the furniture has problems in the process of transportation, such as whether the glass products are scratched or scratched; whether the furniture is not scratched or scratched in the back and side parts of the furniture.
>>Disputes
1 What is the difference in color?
Whether it is furniture, flooring, wooden doors, or fabric products, there will be color problems. Because the disputes arising from this are also more common. What should I do if there is a large color difference? Can I apply for a return? Relevant persons of China Consumers Association have told this reporter that for the wood products of furniture floors, the color difference is normal. If it is not a quality problem, it is very difficult to resolve the dispute simply because of the color difference problem, and the claims made by consumers are hard to support.
In addition, if the merchant has already indicated in the store: "Because of the influence of light, display parameters, plate batches and other factors, the physical color and picture received will be different, please prevail in kind. The color difference shall not be used as a reason for refund." "The color difference is normal", etc., indicating that the two parties have made an offer before the purchase. Therefore, simply relying on the color difference as a request for return, you have to see the communication with the business.
2 Little bumps can't be returned?
When shopping online, many merchants wrote in the purchase instructions that "small bumps and paints do not accept returns or exchanges", is this requirement reasonable? According to the lawyer, it is reasonable for the merchant to stipulate in advance that the requirements for “small bruises and paint drops do not accept returns or exchangesâ€. “Returns are not all possible, except for major product quality issues.†In accordance with the relevant regulations, unless the product is significantly defective or cannot be returned for the main purpose, other conditions are subject to availability. If the merchant declares in advance that “the bumper does not accept the returnâ€, the consumer still purchases to indicate that he has agreed to the terms, whichever is subject to this.
Push and pull to view performance
The level of installation of the workers also determines the performance of the furniture. After installation, the owner can push and pull the drawer to see if the pull is smooth and the gap is even; the door is opened and closed, the installation is qualified, there should be no abnormal noise, the positioning is accurate, the gap on both sides is even; the furniture level should be flat All facades are vertical; damper drawers, sliding doors, etc. should be pushed and pulled smoothly, where the hand should be pushed, where the door should stop. Experts reminded that in addition to the empty gap on the wardrobe for the movement of the partition, there should be no "empty" in other parts of the furniture, otherwise it is missing.
For the sofa, the owner can sit down and check whether the sponge rebound of the sofa is rapid, whether there are obvious dents, whether the overall frame is abnormal or not, to judge the quality. In addition, it is also possible to judge the workmanship by whether there is a clear thread on the surface of the fabric sofa, whether the seam is uniform, and whether there is any deviation or the like. Leather sofas need to check the surface for scratches, wrinkles, etc., and ask the merchant for maintenance manuals and instructions.
Check for "trauma"
If the furniture is accidentally installed, it is likely to cause accidental injuries such as scratches on the floor. After paying attention to the installation of the furniture, the owner should also check whether the floor and walls in the room have scratches and bruises due to the installation of the furniture.
If such a trace is found, the owner needs to make a note on the contract and briefly describe the situation, to say how many scratches there are, and most importantly, to confirm the signature of the worker who has the situation. According to industry insiders, in general, manufacturers will repair or compensate.
>>Disputes
1 What should I do if I don't install it?
Some furniture products or building materials products are not included in the installation, you need to assemble the owner or install the other. If it is in the process of decoration, the purchase of building materials, such as toilets, floors, etc., can invite the decoration staff to help the inspection, to be confirmed after no quality problems, and then install. The problem occurs after the appointment and is the responsibility of the installer. For furniture, if other teams are required to install, the owner needs to let the installer first accept the furniture, confirm that there is no quality problem, and the problem will be solved by the installer after the installation is completed.
However, due to the clear standards for installation charges, if you are a third-party installer, the owner must have certain expertise. Before paving the floor and installing the cabinet, it is necessary to check whether the ground has been leveled to meet the relevant specifications; before installing the spotlight, check whether the potential is good, otherwise it is a “non-installation problem†and requires additional payment.
2 Self-installation to pay attention to injury
As for self-installation, it is best to measure your own installation level. According to Xu Genhai, assistant of the top 100 furniture logistics department and the team captain, the general table, stool and other owners can operate, but the assembly class, such as the side cabinet, wine cabinet, etc., involves many boards, non-professionals are easy to assemble. Mistakes caused the board to break or even the human body to be injured. “The bookcase is relatively simple, similar to building blocks.†In addition, there are some desks or three drawers of hardware, such as locks, etc., ordinary owners are also difficult to install. “After the damage, more than a certain amount of accessories need to be paid by the owner himself.â€
According to its introduction, the installation team of the manufacturer will carry the electric drill, which not only speeds, but also improves the installation quality. However, this electric drill has a set of several hundred yuan. If you assemble the panel furniture yourself, you don’t need to buy professional tools, although it is slower. But "the cross screwdriver can be operated".
Impact use can be rejected
In the acceptance of furniture, if there is a flaw or quality problem, the agreement established by the two parties before the settlement is resolved or negotiated on the spot. Generally speaking, the furniture affects the use, such as the opening of the cabinet door has abnormal sound, the pulling is not smooth; the visual part of the appearance is flawed; or the panel furniture has the edge opening phenomenon, the solid wood furniture is cracked, the European furniture painting is too thin, the viscosity Not enough; the furniture connection is not strong, the accessories are less installed, the stability is not enough, etc., consumers can choose to reject.
If the quality problem is found after the installation, the solid wood is not the agreed wood species; the metal parts of the plate do not conform to the contract; after the assembly, the furniture cannot be a straight line, etc., and can be returned. If the factory installation workers are on site, they can express their opinions on the spot and fill in the relevant acceptance list, indicating the reasons for the return.
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Shelving and other professional installation
In the process of online shopping, shelves, CD racks, and laminates are also a popular household product category. However, the reporter learned that most of these types involve the use of impact drills, punching holes in the wall, and some have to pre-embed the expansion screws in the wall, the professionalism of the operation is relatively high.
These items are designed to be suspended from the wall, and special attention should be paid to the actual situation of whether the wall can bear the weight. The reporter learned that many materials and packaging of shelves and laminates will be marked with their load-bearing values, such as 5-10 kg. But experts say that this does not mean that it can be reached anywhere in this place. Under normal circumstances, items such as shelves are not allowed on light-weight walls. If you want to hang heavy objects on a light wall, you need to pre-embed the load-bearing box in the wall. These are either professional tools or difficult to operate. If the installation is not good, there is a danger of falling. It is recommended that the owner be cautious.
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