Label factory online ordering

When the Net Sourcing reporter asked Mr. Gary Wright, Production Manager of Virtucon International Printing Company, about the online shopping experience, he replied, “I really hope that more people can do this.” Mr. Wright explained that he used to like those A trademark maker who personally contacted the customer before ordering, but changed his opinion when he discovered the efficiency of online shopping.

Since October 2000, Virtucon International Printing Company, a label processing factory, has begun to purchase self-adhesive label materials through the Fasson e-commerce website of Avery Dennison (Pasadena, Canada).

Mr. Wright first contacted a customer service representative at Avery, who guided the company through his system. "At first I made a lot of mistakes, but Avery's representatives have always helped me." Mr. Wright said, "Once I understand how to enter orders, everything becomes easy."

Easier daily work For Mr. Wright, online shopping has greatly reduced his workload. Efficiency and accuracy are the two main benefits. “The previous human factors have disappeared and everything is on the screen. There will never be any misunderstandings or misunderstandings.” In the past, Mr. Wright was often beaten during fax orders or phone calls as his daily work became increasingly busy. Broken, which makes him often worried about whether the order has been sent successfully, or whether the order is correct. Online shopping confirmed that Mr. Wright no longer worried.

“Through the immediate order receipt (using E-mail or through the screen), I know that my order has been sent out accurately, so that I can safely do other things. And if the order is not completed, I can put it Stay on the Internet, go for business, and come back after you're done. For me, efficiency has improved a lot.” Mr. Wright can easily place orders at his convenience. "I can order in the morning before the customer service representative comes to work, or wait a few hours later."

Ordering Orders Virtucon orders orders daily through the Fasson.com website and averages $10,000 in reel material per day. As a designated buyer of Virtucon's website on Fasson, Mr. Wright entered the order entry page after typing the password.

On the order item page, he fills in the material description number and can automatically define the type and name of the material. After filling in the order number, he registers the required cut width and other requirements. Then, before submitting, Mr. Wright can look at the contents of the order. “I checked the width of the cut and the material chosen to ensure that the order contents and the shipping address were written correctly.”

The latest report, Fasson.com, allows users to check the status and shipping routes on the Internet. The user can also check the status of the set product through the network, such as production and transportation. Mr. Wright introduced: "I mainly contacted customer service representatives through this function until my material arrived."

As with offline shopping, invoices are sent by post after delivery. The goods that Mr. Wright ordered in the morning are usually sent the next day, but sometimes the goods are delivered after the order is submitted for two days.

Low-priced supplies Avery sometimes offers discounted adhesive materials through so-called Fasson stores. The label material may be cut from the web material, or it may be cut in error and the remaining inventory may be produced.

Virtucon will order approximately $6,000 of this discounted material from the Fasson store every other day. There will be such discounted prices in offline shopping, but this shows the flexibility of online shopping, and Mr. Wright has become accustomed to this. He said, "For me, this makes [procurement] easier. The more familiar the system, the more time I will spend processing orders."